Write to us.
Email is the way to reach us. Account problems stay private there.
- Support
- support@twincopier.com
- Legal and privacy
- legal@twincopier.com
We answer support within 1 working day. During US market hours we look first at "copy not working" messages.
What to include
- What you expected and what happened.
- The time and your time zone.
- The group name and a screenshot of the copy log line. You can also save the copy log as a CSV file in Settings › App.
- Your app version (Settings › About) and your macOS version.
Never send
Passwords, broker logins, API keys, 2FA codes or tokens. We will never ask for them. If someone asks in our name, it is not us.
Other places
- Most answers are in the help centre.
- Security issue? See Security.
- Company details are in the imprint.