Contact support
How to reach us and what to include.
Updated
support@twincopier.com — we answer within 1 working day. During US market hours we look first at "copy not working" messages.
What to include
- What you expected and what happened.
- The time and your time zone.
- The group name and a screenshot of the copy log line.
- Your app version (Settings › About) and your macOS version.
Never send
Passwords, API keys, 2FA codes or tokens. We will never ask for them.
Account problems go by email only, so we can check your account privately.